JPMorgan Chase is advancing its use of artificial intelligence by deploying 'long-duration' AI agents capable of working autonomously for up to two hours. Unlike earlier AI tools that handled single, short tasks, these digital employees can manage multi-step workflows across different software platforms, marking a shift in how financial institutions integrate AI. The bank’s chief analytics officer, Derek Waldron, described this as a move beyond simple automation toward AI systems that act more like team managers—breaking down tasks, assigning them to tools, and overseeing execution.

The technology is not yet fully deployed, but JPMorgan expects reliable, secure AI agents to be operational in corporate environments by 2026. These agents can write code, operate web browsers, and control desktop applications, enabling them to support revenue-generating functions. In its personal wealth management division, an AI system now analyzes market data, client positions, and research overnight, freeing employees to focus on client consultations.

This shift has already contributed to a roughly 20% increase in revenue, with potential for employees to manage 50% more clients. While CEO Jamie Dimon acknowledges some roles may be replaced, the bank is focusing on retraining and reassigning staff. JPMorgan’s $20 billion annual tech investment now prioritizes building internal AI capabilities over buying external software, reshaping procurement strategies across the industry.