Toronto-Dominion Bank, Canada’s second-largest financial institution, is deploying WorkiQ, a monitoring tool developed by ActiveOps, to track employee activity across browsers, chat platforms, and meeting apps. The software, which runs in the background, is intended to help managers identify operational inefficiencies and improve resource allocation in hybrid and remote work environments. Employees in the financial crimes and risk management division were informed of the rollout, which the bank describes as standard industry practice.

The initiative follows internal resistance at Meta, where over 1,500 employees signed a petition against the Model Capability Initiative, a program that collected mouse movements and keystrokes for AI training. After employee protests, Meta revised its approach, allowing workers to pause data collection. TD Bank says its system does not record content within applications like Excel or capture meeting audio, and that privacy safeguards are in place.

Still, TD employees have raised concerns about consent, data use, and whether activity tracking could influence performance evaluations. An internal FAQ notes the tool helps restore managerial visibility lost during the shift to remote work, while associate vice president Deanna Pacitti emphasized that the goal is to identify pain points in workflows, not to surveil individual behavior.